1. Reflection period
Consumers have a reflection period of 14 days after receiving the product for online purchases in many cases.
Within this period, the consumer may cancel the purchase without giving any reason.
2. How to cancel?
The consumer can cancel by:
● Sending an email to [fill in email address];
● Using the model cancellation form;
● To notify in another clear manner that he or she wishes to cancel the purchase.
3. Returning
After cancellation, the consumer must return the product within 14 days.
The product must, as far as possible, be complete, unused, undamaged, and in its original
packaging.
4. Refund
We will refund the purchase amount within 14 days after we have received the cancellation.
We may wait to refund until we have received the product or until the
We may withhold reimbursement until we have received the product back or until the
the consumer has demonstrated that the product has been returned.
We may wait to refund until we have received the product or until the
We may withhold reimbursement until we have received the product back or until the
the consumer has demonstrated that the product has been returned.
5. Return shipping costs
The costs for return shipping are the responsibility of the consumer, unless we have
indicated otherwise in writing.
indicated otherwise in writing.
6. Exceptions
Returns are not possible for:
● perishable products;
● products with a limited shelf life;
● opened food products;
● products whose seal has been broken and that cannot be returned for hygiene or
health protection reasons;
● specially assembled gift packages;
● personalized products;
● custom orders;
● products that are no longer safe or sellable.
● perishable products;
● products with a limited shelf life;
● opened food products;
● products whose seal has been broken and that cannot be returned for hygiene or
health protection reasons;
● specially assembled gift packages;
● personalized products;
● custom orders;
● products that are no longer safe or sellable.